Kombucha Delivery FAQs: Your Questions Answered

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Delivery is free for orders above S$80. For deliveries below S$80, a S$10 delivery fee will be incurred. 

We deliver our kombucha island-wide in Singapore however, due to restrictions and limitations placed by selected organisations, we are unable to deliver to the following areas in Singapore:
• Tuas South Industrial Estate,
• Jurong Island,
• Lim Chu Kang Planning Area,
• Western Water Catchment Planning Area (excluding NTU, two-west and Cleantech Park),
• Simpang Planning Area,
• Offshore island,
• Coney Island,
• Pulau Punggol Timor, Pulau Punggol Barat,
• MINDEF/SAF/DSTA/DSO Complexes and Camps,
• MHA/SPF/SCDF/SPS/ICA Complexes and Camps, Police Station, NPC, Police Post, Fire Station,
• Revenue House and Singapore Customs office and complexes
• Supreme Court building, State Courts, Family Justice Court, AGC Chamber, One Upper Pickering Road,
• MOM Building, MOM Service Centre, Environment Building, Novena Square office tower, SLF Building, MSF Building, SEAB, SP Group Building, PA Headquarter (King George's Road), NTUC Trade Union House, The Atrium @ Orchard, MOE Building, MOE HQ (Ghim Moh)
• The Treasury, Old Hill Street Police Station (former MICA Building), Parliament House, One Marina Boulevard, MND Complex, The URA Centre, 79 Robinson Road, MAS Building, Tanjong Pagar Centre, Guoco Tower, College of Medicine Building, NUHS Building
• Public/Restructured Hospital and Hospital wards
• PSA & port areas,
• Changi Airport, ALPS and Seletar Airport,
• Changi East development zone, Tanah Merah Coast Road, Changi Coast Road, Aviation Park Road,
• protected places and protected areas and address without postal code in the official SLA database.

Customers whose shipping address fall into the no-go zone will be requested to change the shipping address or change the shipping carrier where a top-up may apply.

We require you to place your order at least 3 working days in advance. If you need a special delivery outside standard timings (Monday to Friday 10am to 7pm) please send us an email at order@rawsome.asia . We will try our best to accommodate any requests.

For any changes to your delivery please email us at order@rawsome.asia with your order number and new address or delivery date, and we will make it happen. We just ask that you let us know 24 hours before the delivery.

Kombucha is a perishable drink and cannot be returned. Cancellations and refunds are not permitted.

However, your request will be reviewed on a case-to-case basis. You must inform the team within twenty-four (24) hours after delivery ONLY if the Item(s) is/are incorrect or damaged in the following manner: 

(a) The item is not the item that you ordered, or there are missing Item(s). 

(b) The item is found already damaged at time of delivery.

All Orders must meet the following conditions in order to be eligible for return: 

(a) Item(s) must be in new condition and returned in the original packaging along with all accessories including bottles, bottle labels, bottle caps, bottle innercaps

(b) All packaging must be unopened, unconsumed, unused, unmarked and not defaced in any manner. Item(s) must not have been used. 

(c) Upon receipt of the Item(s), we will examine it and we will advise you on the status of the replacement via email or phone call as soon as practicable. 

If the Order is eligible for return as described above, the Customer will be eligible for an exchange. Rawsome may at its discretion refuse to process a replacement/exchange order.